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Frequently asked questions

Frequently Asked Questions


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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

Level up through the Arcade Loyalty Leaderboard for the best treats around! You'll be rewarded for returning to this slots playground to spin again and again! With 12 tiers to play through, you can receive some incredible rewards at each stage including cashback, VIP treatment and even NO wagering daily free spins! Enter the Arcade today to spin and win some amazing rewards!

TOP REWARDS

Enter the Arcade for the best rewards around and play to work your way up the Loyalty Leaderboard! No wagering daily free spins start from just Level 1, which you'll reach after playing with your very first pound! Plus, from there onwards, your gaming experience really takes off with the likes of cashback, VIP perks and much more all becoming available not long after!

FAST-TRACK & FREE SPINS

You might want to stick around Arcade Spins for a while, but we guarantee you won't be on each Loyalty Leaderboard level for long! Developed specifically for fast-track progression, the Arcade Loyalty Leaderboard offers gamers the chance to win increasingly better treats with lightning speed! Plus, this includes daily free spins - with NO wagering requirements!

FAQS

Can I use my free spins on any game?

When your free spins are given to you each day, the game that they're available to be used on will be specified. So, whilst you may not be able to choose the game, you'll be sure to try out many when you log in for more spins, every day!

How do i find out more about my Rewards status?

You can click the Profile icon on the homepage which will take you to an area on the site showing you your rewards scheme level.

Do my free spins accummulate?

Unfortunately not. Your free spins are valid for 24 hours. Any free spins that you don't use will be lost when the 24 hours are over, and your free spins will reset to the correct amount for your corresponding level.

Terms & Conditions

  • The Company classifies players according to the cumulative wagering made by the players since their first deposit on the Site. The classifications are as follows:
  • Cumulative Wagering from Loyalty Level # of Daily Free Spins
    £1 1 1
    £470 2 3
    £1,590 3 5
    £4,500 4 7
    £21,000 5 10
    £46,000 6 12
    £100,000 7 15
    £225,000 8 18
    £500,000 9 20
    £1,500,000 10 25
    £2,500,000 11 30
    £5,000,000 12 50
  • Daily Free Spins are valid for 24 hours and cannot be accumulated.
  • To be eligible to be credited with your Free Spins, you must have made a deposit within the last 30 days.
  • Loyalty levels are being updated every 24 hours. i.e. if you made a bet today, your loyalty level will be upgraded, if applicable,on the following day or upon invitation.
  • Notwithstanding the modification provisions in the Introduction, the Company may stop/change the Loyalty program at any time.
  • The Company maintains the right to disqualify or exclude any player the loyalty program, if we reasonably suspect that the player has violated any of the terms and conditions on the Site.
  • To be eligible for cashback you need to be a registered and reach level 4 and above on the Site.
  • Cashback (as defined and calculated below) is calculated on a monthly basis at the end of each calendar month.
  • Every Player who wagered on the Site or Games during the calendar month will be paid a percentage of any losing bets on these games, to the player's account ("Cashback"), as follows:
    • level 4: wagering of a minimum of £100 will be paid 1% ;
    • level 5: wagering of a minimum of £100 will be paid 1.5% ;
    • level 6: wagering of a minimum of £100 will be paid 2% ;
    • level 7: wagering of a minimum of £100 will be paid 2.5% ;
    • level 8: wagering of a minimum of £100 will be paid 3% ;
    • level 9: wagering of a minimum of £100 will be paid 4% ;
    • level 10: wagering of a minimum of £100 will be paid 5% ;
    • level 11: wagering of a minimum of £100 will be paid 8% ;
    • level 12: wagering of a minimum of £100 will be paid 10% ;
  • The Cashback is calculated as a percentage of (All Real Games wagers) - (All Real Games wins)
  • The max Cashback that will be given to a player is £100 (only one account of every player may receive a Cashback).
  • The minimum Cashback members will receive (should they be eligible for it) is £1
  • Cashback will be credited by 18:00 on the 3rd of each month.
  • You may cash out winnings generated from your play with a Cashback at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit.
  • Daily Classic Terms and Conditions apply.
  • The General Bonus Terms and General Site Terms and Conditions will apply to the Ar Loyalty Program.

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